Notaro - I would not be suprised if your "Freind" is in error. I've been dealing with Mike for a couple years BEFORE starting this board and I've been in his shop countless times. He falls over backwards giving people good advice and helping people out. Especially in the shop.
I think your "friend" has it wrong. Now I don't know what good service or bad service is for a "friend" that is deaf but I DO know what service you get from a quality shop. Their are a few people that could likely say a lot more about it than me but that's up to them. I for one don't see him being bad to anyone (other than those that have twisted his tail - then it's quite hilarious).
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