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i am a tech for verizon and am embarrassed that this has happened to you.. i have worked both cust svc job and now as a tech.. its just a lazy act on the tech who did not even get out of the truck and go to the side of your house.. they could have had you back up in service in no time.. make sure you get credit for the time out of service as well.. they owe you for the time you are out of service as well..
again.. i can't apologize more for the poor service.. did they leave you with one of those blue cards with a direct number for repair..?
let me know via pm if they did not.. i'll give you a good number..
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