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With all the construction in our area there have been quite a few issues with our phones in the past year. Generally speaking I've found Verizon service to be pretty good, tech's show up on time, deal with my dumb jokes pretty well and generally get the problem fixed with no issues.
We even had them replace the pole to our house which is owned by Verizon...no problems, they just came and did it.
-spence
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