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I had a boss years back that was renting an apartment in Boston, and they had an issue with their water pipes. They sent notification via mail to the landlord every time they had to converse with them.
They did find a helpful bit of information regarding renters rights.
If you have a dispute with your landlord regarding specified ammenities that they are fulfilling, and you've got documented proof of prior contact with the landlord without sufficient resolution, you can withhold rent payment until the issue is resolved.
If you plan on taking them to small claims court, two things I would suggest researching beforehand:
1.) do you have EVERYTHING documented? They may try and lie their way out of it by claiming that you never sent anything to them during the times in question. Certified mail would be sufficient proof.
2.) Check and see if you can make a claim if you have withheld rent.
In some cases you may be eligible for triple damages because of the scope of the issue and the length of time involved.
I would advise that you at least consult with a lawyer that has experience in rental disagreement cases.
Good luck an congrats for the expectant parents!
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