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Too late, but I took the suggestions from Raven and had a decent conversation ... they gave me partial refund and the store credit ... so it will work out ... I had already returned the pliers, so there's not much I could have done ... the other thing is that the person last night was not interested in helping ... apparently I called 15 minutes before closing ... so she was more interested in leaving than helping.
The two people I spoke with this morning were much more friendly and helpful ... took a long time, but it got resolved.
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