Treat it like a restaurant.
20% is solid. We had a good morning today, and the guys hooked me up with 30% - I put a star in the log book next to their name, so when they book again I remember them.
When people call to book and ask about rates, we make sure upfront to tell them about tipping the mate. I think some boats "forget" to mention it, to make the rate seem cheaper. My opinion, its not fair to the customers.
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