[kitty308]

Question did you include a copy of your original store receipt for proof of purchase when you returned it? Without it they give you the lowest price on an item. Company policy if a gift card was used on the purchase They are required1st refund to the gift card or issue a new one; any amount still owed after that would go on the credit card. Anytime you have an issue at a store or with a refund Call Customer Services Direct line for the call center 800/237-8888 mon-fri 7-11pm cst or Sat 7-5pm Cst closed Sundays & limited hours on holidays 800/237-4444 is order department they can do some stuff for you but usually have to transfer you & this time of year there is 15-45 min hold time depending on what time of day you call. They can file a negative comment for you about the store AND can look into why you didn't get a full refund or purchase price on your item. Also if you really don't want the gift card & have proof of purchase they can put in a request to get you it back to the credit card. If you do not still have the receipt they can look up your purchase with your credit card