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No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?
Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.
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