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Aside from the areas where most people don't speak English, I've only had pleasant experiences at a Starbucks in almost any state. And I think the coffee tastes much better than the strained diarrhea they serve at Dunkin Donuts.
As to the scumbag above, they are everywhere in every field. CEO's to janitors and everyone in between have their share of scumbags. When you employ 10's of thousands of people, it's hard to filter out all the filth.
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