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all "waterproof" reels will get water inside eventually.
saltwater is one of the most natural caustic elements out there, it destroys solid steel beams and concrete on bridges.
then take into consideration that your reel is dunked, gets some water in, then sits inside your 100 degree car/shed/storage area for a day or more, seals inside expand do to the heat and the water is free to flow to other parts.
ive seized two vs reels and my zee, all of the damage was fixable. a new gasket, a new bearing, some new grease/lube and good to go.
usually its the main bearing at the base of the handle on the vs reels and usually the clutch on the zee.
rivers end has great service for the VS reels, turn around is pick, shipping by UPS usually only takes a day.
Like other people have said call again, let them know its coming and see what they say for turn around time, if its longer you can always try Paulies in montauk, last time i was there he was rebuilding one why the guy waited and had a cup of coffee.
lure tube is in the mail!
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