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They may use a different book as mentioned.
Keep in mind book value is a vehice that is ready to go, ready to sell. Meaning nothing wrong with it, good tires, clean, drivable. As you would expect to drive it away from a used car dealer if you yourself just bought it.
The book value is the starting point and it goes down from there. Old damage, rust, exaust,tire wear etc.etc. etc.....
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