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I've always had great experiences with their customer service.
Rob - I think you are correct, and even if they take a loss, they make it up in a lot of other very highly priced products where I''m sure the margins are high!
Plus, losing a customer is that type of business is really bad for them...
I have a buddy that's an avid hunter, prob spends upwards of $1000 a year there easily.
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