Striper Talk Striped Bass Fishing, Surfcasting, Boating - View Single Post

Mr. Sandman · 05-23-2012, 11:02 AM

Man this is really turning bad quick.

I opened up my box of platinum service reels that I had serviced over the winter. (I just put the serviced reel box up in the attic until spring when I get it back from them without looking at each reel, I make sure they are all there but don't check each reel)

Jeeez what a nightmare. One reel was partially dissembled . There was a bag of parts in there but it required tools so small I took it to my local guy who called me up and said this reel was not cleaned and there were parts missing. His is fixing it for me. Oh, Shimano charged me for this "platinum service"

Another reel had screws missing from the sides of the reel! (They were there when I sent it in!!!)

And of course they do not replace platimum reels that require a lot of work anymore or reel body's anymore only offering a slight discount on a new one. Nice but I prefer replacement over discount.

I sent them a complain-gram and told them, I was a 100% shimano man for well over a decade because in the past they took care of the customer, customer service is king to me, initial cost is secondary. But after this event, when it came time to buy new gear this year...I considered other quality brands. (I bought two saltiga conventionals)

05-23-2012, 11:02 AM	#1
Mr. Sandman Registered User iTrader: (0) Join Date: Sep 2001 Posts: 7,649	another strike against shimano cs.... Man this is really turning bad quick. I opened up my box of platinum service reels that I had serviced over the winter. (I just put the serviced reel box up in the attic until spring when I get it back from them without looking at each reel, I make sure they are all there but don't check each reel) Jeeez what a nightmare. One reel was partially dissembled . There was a bag of parts in there but it required tools so small I took it to my local guy who called me up and said this reel was not cleaned and there were parts missing. His is fixing it for me. Oh, Shimano charged me for this "platinum service" Another reel had screws missing from the sides of the reel! (They were there when I sent it in!!!) And of course they do not replace platimum reels that require a lot of work anymore or reel body's anymore only offering a slight discount on a new one. Nice but I prefer replacement over discount. I sent them a complain-gram and told them, I was a 100% shimano man for well over a decade because in the past they took care of the customer, customer service is king to me, initial cost is secondary. But after this event, when it came time to buy new gear this year...I considered other quality brands. (I bought two saltiga conventionals)