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No one @ Bass Pro will ever even know your name.
Bruce @ Canal starts getting my stuff when I walk in before I even say hi b/c he already knows what I need.
If I want a new rod, Eric @ cms has my wrap colors in the stack, and makes sure its exactly what I need (and he can actually spell my last name).
And the Edge is the clubhouse - they go more than the extra mile.
That doesn't happen at the big box - after you see the fish tank, there's not much else.
Posted from my iPhone/Mobile device
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