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I was in a bit of a similar , yet different situation and I will try and shed some light on it that might be the issue going on.
I was in the newspaper and a few magazines, due to some things with school (long story). My school sent out a photographer who was an actual professional. A couple weeks later they asked me to be in a modeling like photo shoot for the schools publications, and one of the big Boston papers came out and did a quick story and photograph.
Same as you I asked for copies. They said no problem. A few weeks went by , so I went up to the PR department in school and asked the deal. Long story short one picture can take hours just to work on. They photoshop any imperfections etc. And they needed other people like designers to get involved.
Maybe all will end well. Real professional photography does take time.
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