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I deal with insurance companies frequently and just had a surprising instance with Arbella. A customer of mine was in a front end collision in 2/12, noticed in July it was using coolant,of course it was accident related..anyways it needed cylinder heads, Arbella sent out an adjuster. They looked at it determined it was covered..I was amazed. Replacing cylinder heads would have been approx $3500.00 , figured Arbella would depreciate it down to near 0 coverage, I spoke with the claims adjuster Arbella offers a "direct replacement" clause which the customer had (they said it was cheap to add) and the Insurance Co paid the entire bill, no questions asked. I was amazed, I'm looking into changing my policies over in March .
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