[fishsmith]

I got a new modem in the mail, the plug and play easy to install instructions did not work. So I call comcast, after the series of prompts I get a representative, they put me on hold, then the call disconnects.

call back, get a representative and she does the magic needed to get internet working, but phone is not, so .. please hold while I transfer you to phone activation ..... poof ... disconnected again.

2 more call backs ... get the message "higher than expected call volume will lead to longer wait times" on to scratchy hold music then each call gets disconnected.

I got through and am on hold now, the representative has my phone and promised a call back if it disconnects. I wish I could record how bad the reception is on this hold music.

going on 1.5hrs now still no phone, still on hold.

This is what I'm paying over $2400 a year for ... what a sucker I am!