Just have to vent, and give the company some bad press
My wife bought a new HP laptop about a year ago. It's been back to HP 3 times in that year for repairs to the power unit. It just dies. The last time was about 2 weeks ago. Gone for a week, and it came back Tuesday in the exact condition it was sent out in--dead as Kelsey's nuts. Calling HP customer "service" 3 times this week has been an adventure in frustration. Having to deal with a bunch of "English as a second language" people was expected. What wasn't expected is the run-around. Every time, the person on the line isn't "authorized" to OK a repair that obviously wasn't done. No, some higher mucky-muck will call us. This has been going on since Tuesday, without our being graced by this return call. And of course, this Grand Poobah isn't available on Sunday
HP computers suck, and their service sucks even worse. Don't buy HP.
