Pleasant resolve to license renewal snafu

[Swimmer]

I have tried a few times to renew my saltwater license. Everytime I follow through from screen to screen I get to the end where the total fee is suppose to appear inside the box on screen and the transaction stops there. I emailed the Fish and Game people and this morning I receive a call from a very pleasant Miss Davis, who checked on my dilema. She couldn't find anything wrong, but asked if I didn't mind that she send my license to me in the mail as she could print it from her office. I thanked her, and I am awaiting the license from the USPS.

I thought that was extremely courteous, and I was more than impressed that she was at work today of all days in Boston somewhere.

[BasicPatrick]

As one of those appointed to advise the DMF on the license fund and related programs this is great to hear. I am pretty sure the customer service for the renewall is managed by a contractor (company) that does many different states. I will pass your compliment on at the next meeting of the advisors.

[Raven]

I have a feeling you missed a check box or something else
that is required ..... (small) and you were one click away from success

sometimes it's something just below the horizon of your desktop/laptop.

[Swimmer]

Originally Posted by Raven

I have a feeling you missed a check box or something else
that is required ..... (small) and you were one click away from success

sometimes it's something just below the horizon of your desktop/laptop.

Sorry Craig, I did not miss a thing. But the young lady couldn't have been more pleasant. Once you have completed the licensing process, and have your customer I.D. all the blanks are filled in for you.

[Swimmer]

Originally Posted by BasicPatrick

As one of those appointed to advise the DMF on the license fund and related programs this is great to hear. I am pretty sure the customer service for the renewall is managed by a contractor (company) that does many different states. I will pass your compliment on at the next meeting of the advisors.

Patrick the call-back number on my Iphone listed a Boston, Mass. number, so even it wasn't the DMF and it was a contractor, she still went to work in Boston on a very snotty day.

[Raven]

i enjoy buying them at the westboro f&G office
always a pleasant experience too