Tech Support

[Katie]

I called memorex this morning because i recieved a spindle of black cd-rs for xmas and my computer doesn't reconize them.. They worked in my neighbors computer - which is the same exact computer, nothing different. I tell this to the guy who i could barely understand, sounded like the guy was in india.but he didn't get the idea of what was happening.. he kept asking if i had dvds instead of cd-r's where i had the label and cds right in my hand.. I stayed very calm and just tried to get a few words in between his -ma'am,etc

Whats the deal with these freaking over seas tech support people that have NO clue what their talking about?!

Its like this all over again... *some bad language* http://www.newgrounds.com/portal/view/192820



my rant for the day

[BrianS]

The key is to explain to them very calmly that they do not know what they are talking about.

Once that does not work, scream and yell and demand a supervisor.

Rinse - and Repeat.

They cannot hang up on you unless you swear at them or threaten them.

Eventually, you will get what you want, because they do not want to deal with us crazy americans.... Just a week ago , I got my entire laptop replaced (for just a wireless problem)

This generally works flawlessly with me and Dell....

When working with American companies, or any company nice enough to call you back asking about their service, make sure to tell them EXACTLY what you think... I did this with IBM a few weeks ago regarding a KNOWN ISSUE with their laptops that they were giving crap to us about fixing, and all of a sudden, I was on top of the world when I told the surveyor exactly what I thought of their service.

[crash]

Originally Posted by BrianS

The key is to explain to them very calmly that they do not know what they are talking about.

Once that does not work, scream and yell and demand a supervisor.

Rinse - and Repeat.

They cannot hang up on you unless you swear at them or threaten them.

Eventually, you will get what you want, because they do not want to deal with us crazy americans.... Just a week ago , I got my entire laptop replaced (for just a wireless problem)


This generally works flawlessly with me and Dell....

When working with American companies, or any company nice enough to call you back asking about their service, make sure to tell them EXACTLY what you think... I did this with IBM a few weeks ago regarding a KNOWN ISSUE with their laptops that they were giving crap to us about fixing, and all of a sudden, I was on top of the world when I told the surveyor exactly what I thought of their service.

I use the same theory for Dell, well, I skip right to the screaming. I'm generally a very nice person to anybody over the phone, but I've called Dell enough through work to realize yelling is the only way. One tip, ask for the spelling of each persons name before you ask a question, then they seem to feel a bit responsible for their words. But they still suck.