charter cable tv is SCROOGE

[Raven]

and ruined my Christmas......and in my opinion they suck.
because.....................
all they want is your money and more money...
i even just recieved an E-mail about new offers
which is yet another ploy to get more of your money
and this time its for radio reception @$10.00 per month.
.................................................. .................................................. ..
heres the story..... i've been a customer for ten years
we get a cable bill and it says
please pay $61.77 ...so i go down to the nearest
charter cable office (in the next town over)
just this past week and go to pay it..........
but the only girl in their office is out to lunch...
well i barely made it there (falling asleep)because of this
new medication i'm on which makes you very tired and i
just couldnt sit there and wait.
i decided to mail the bill and check through their mail slot
on the charter office door knowing the girl would find it
on her return from lunch..which she did.
I knew this because the same amount came off my
bank statement seen via online banking.

Christmas morning i come down and theres the freakin message
about your set not being authorized ...blah blah blah
and there's nothing you can do either because its Christmas day.

I talked with a supervisor and he admitted it was their mistake
and all i have to do is pay for the reconnection fee and more money
after that too....for next months service...whatever...NO NO NO
i paid for christmas day and they stole it from me...
this is extremely wrong.... bad business...and ethically unjust.
i have had enough of their crap... for a lifetime....
Charter TV is indeed SCROOGE.... and they have an ENEMY
now beyond their wildest imagination.