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| StriperTalk! All things Striper |
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05-22-2012, 04:36 PM
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#1
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Chris Blouin
Join Date: Mar 2009
Location: Warren, RI
Posts: 3,330
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Cabelas CS, Awesome
Not sure if anyone else has had to use their returns customer service before but they were awesome to me.
My ultra lights are splitting at the sole and inside seam, after one season. Well actually 5 months.
Sent an email, response within an hour, didn't have the info they needed so I called, spoke with a nice woman, she took care of it and apologized for the problem.
New boots shipped today, return label and paid shipping back to cabelas.
Sweet deal and was very impressed with their customer service
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STORMR Pro Staff Member
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05-22-2012, 04:53 PM
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#2
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Registered User
Join Date: Mar 2012
Location: Ashland, Mass.
Posts: 596
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i've bought quite a bit of stuff with them over the years chef, and have always had high praises for them. i think they've stepped up their game to compete with bean's policy. it's too bad their nearest store is in maine, or conn., because i think their quality is a little better than bass pro shops.
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05-22-2012, 05:41 PM
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#3
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Registered User
Join Date: Jun 2004
Location: Sturbridge MA
Posts: 3,127
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That is good to know. Mine are slowly falling apart. I noticed it sunday quite a bit. They are a year old now.
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Everything is better on the rocks.
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05-22-2012, 07:19 PM
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#4
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........
Join Date: Apr 2002
Posts: 22,805
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perhaps to many of the finest hamburgers in Providence <Chris?
lol.... you left yourself wide open for that one
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05-22-2012, 08:54 PM
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#5
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Registered User
Join Date: Feb 2003
Location: Kingston, Ma
Posts: 2,294
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jury is still out on this go around with them on waders and a gortex guide jacket/ bib that shat the bed after not much use.....
They USED to be awesome with returns and quailty product, but now everything made in China and no last.....
as for those same boots, I quit on them 3 yrs ago when i had 2 pairs of them disintegrate after 1 month of use each and they refused to replace them as they said it was "normal wear and tear"
BS - F that. They said I used them more in one month than most people use them in 2 yrs, so they considered it "normal wear and tear". Refused to replace them. I guess they are built to only last so many uses......should come with a punch card and after so many uses they are set to self destruct......
Good for you that they came thru for you.......
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05-23-2012, 03:19 AM
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#6
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Registered User
Join Date: Jun 2004
Location: Sturbridge MA
Posts: 3,127
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I think in todays day and age where everything is made in China its easier for a company to offer replacements. It probably costs Cabelas 15-25 bucks to make a pair of the boots. They sell them for around 70 so they are still ahead for 1,2,3 returns.
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Everything is better on the rocks.
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05-23-2012, 09:55 AM
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#7
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President - S-B Chapter - Kelly Clarkson Fan Club
Join Date: May 2005
Location: Rowley
Posts: 3,781
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I've always had great experiences with their customer service.
Rob - I think you are correct, and even if they take a loss, they make it up in a lot of other very highly priced products where I''m sure the margins are high!
Plus, losing a customer is that type of business is really bad for them...
I have a buddy that's an avid hunter, prob spends upwards of $1000 a year there easily.
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05-26-2012, 04:49 PM
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#8
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........
Join Date: Apr 2002
Posts: 22,805
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yeah, i had bought some new more comfortable boat seats but it turned out they were not the camo pattern
i really wanted so i told them i wanted to return them for the correct ones.... and it was LIKE no problem Dude come on down
we have those in stock and we're pulling them now. I was psyched.
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