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| StriperTalk! All things Striper |
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09-25-2006, 12:22 PM
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#1
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<><><><><><><>
Join Date: Nov 2005
Location: somewhere on a rock
Posts: 1,603
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van staal/repair
1 week ago, setting the hook on a fish I snapped my anti-reversie on my vs200
called Dan "the man" at van staal, explained the situation to him
His exact words were...not a good time for this to happen as the fall run is starting for you guys in RI
told me to send it back to his attention
5 days after sending the reel OUT to van staal, already back at my house
customer service there is incredible, as always
reel had normal wear and tear on Some parts that Dan took care of as well....................a total of 43 parts..........NO CHARGE
like people say, you get what you pay for
just a reminder for people that just got a vs this year....make sure you send in your reel for annual service as this would not have been covered
THANKS AGAIN VAN STAAL
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09-25-2006, 12:25 PM
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#2
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Registered User
Join Date: Sep 2005
Location: Cumberland, RI
Posts: 2,264
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nice to hear Jim... I'd be more than a little nervous busting my reel this time of year. Well anytime actually  |
Good judgement comes from experience, and experience comes from bad judgement -- Keith Benning
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09-25-2006, 12:26 PM
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#3
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Also known as OAK
Join Date: Apr 2003
Location: Westlery, RI
Posts: 10,408
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Yup..
8 day turn around counting the weekend for me last week... busted out the penns for a while...
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Bryan
Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
"For once I agree with Spence. UGH. I just hope I don't get the urge to go start buying armani suits to wear in my shop"
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09-25-2006, 12:41 PM
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#4
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Wipe My Bottom
Join Date: Sep 2006
Posts: 1,911
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and the turnaround would have been one day if you were fishing with a penn 706
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09-25-2006, 12:44 PM
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#5
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<><><><><><><>
Join Date: Nov 2005
Location: somewhere on a rock
Posts: 1,603
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I must say Ben,
thats pretty quick
i think it was 1 day of repair for van staal also...2nd day air to get it there and 2nd day to get it back
a company that quick you have to be impressed with, whether its VS or penn
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09-25-2006, 12:50 PM
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#6
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Wipe My Bottom
Join Date: Sep 2006
Posts: 1,911
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i'll be impressed when van zebco comes out with a user serviceable reel and stops wasting valuable r&d and production efforts on fugly bailed models.
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09-25-2006, 02:06 PM
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#7
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Very Grumpy bay man
Join Date: Nov 2003
Location: Rhode Island
Posts: 10,824
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gee, back a week and already ingratiating ones self on the Van Staal masses. Ben, I think you just like to pi$$ everone off.
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No boat, back in the suds.  
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09-26-2006, 08:32 AM
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#8
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Also known as OAK
Join Date: Apr 2003
Location: Westlery, RI
Posts: 10,408
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4 seasons of hard use..
it is scratched, nicked and dinged...
but it catches and holds up..
one minor problem with the handle knob and they reserviced the whole reel for nada.. 8 day turn around and I sent it on a thursday so they got it the following monday...
I stand by them.. yeah Penns are easier to work on and get parts for.. but did I mention I rarely if EVER rinse my gear  |
Bryan
Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
"For once I agree with Spence. UGH. I just hope I don't get the urge to go start buying armani suits to wear in my shop"
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09-26-2006, 08:33 AM
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#9
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Registered User
Join Date: Sep 2005
Location: Cumberland, RI
Posts: 2,264
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I ALWAYS rinse my VS... Whenever it rains  |
Good judgement comes from experience, and experience comes from bad judgement -- Keith Benning
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09-26-2006, 08:34 AM
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#10
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Soggy Bottom Boy
Join Date: Jan 2004
Location: Billerica, Ma.
Posts: 7,260
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My gear gets rinsed if it rains out, and maybe at the end of the season, I love the fact that if sand gets in you dunk it and turn the handle problem gone, with out taking it apart
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Surfcasting Full Throttle
Don't judge me Monkey 
Recreational Surfcaster 99.9% C&R
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09-26-2006, 10:59 AM
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#11
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Registered User
Join Date: Jun 2003
Location: MA - Ol' New England - USA
Posts: 791
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jim sylvester & piemma & RIrockhound :
Were you the original registered owner?
How old was your reel?
I posted something farther up as well. 
thanks |
Ray 'md2020'
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09-26-2006, 03:59 PM
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#12
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<><><><><><><>
Join Date: Nov 2005
Location: somewhere on a rock
Posts: 1,603
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Quote:
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Originally Posted by maddog2020
jim sylvester & piemma & RIrockhound :
Were you the original registered owner?
How old was your reel?
I posted something farther up as well.
thanks |
mad dog
look at post # 31 |
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09-26-2006, 11:08 AM
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#13
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Registered User
Join Date: Jun 2003
Location: MA - Ol' New England - USA
Posts: 791
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Well, tattoobob - I wish I had that experience w/ VS. When did you service it - month & yr?
nightprowler - we must be in the SAME sinking boat..... lol. There is always a little lube coming out the fron seat below the spool - where there isn't any that is when you need to be concerned!
FWW - DOooooooooh - VS bashing. I forgot about that.
Give me to the end of the week before I post something else.
I got no beef w/ any one if they are up front & HONEST w/ me. I had called and was told "oh, that shaft was fine (ss one)". There is NO WAY that shaft was bent by me OR USPS when it was sent it - the box would have to been destroyed. They bent it and I have to pay for a not needed upgrade IMHO. How could you send back a staight shaft to some one and say it needed to be replaced, right?! Don't get me going..... lol. |
Ray 'md2020'
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09-26-2006, 04:29 PM
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#14
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Also known as OAK
Join Date: Apr 2003
Location: Westlery, RI
Posts: 10,408
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OK. I'll keep eyes peeled
Maddog;
Nope, Ebay in mint when I acquired it
Annual service yearly
4 seasons 1 problem
probably 80-90 trips/yr with it rest of the time I fish convench
good luck
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Bryan
Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
"For once I agree with Spence. UGH. I just hope I don't get the urge to go start buying armani suits to wear in my shop"
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09-26-2006, 04:33 PM
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#15
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Registered User
Join Date: Jun 2003
Location: MA - Ol' New England - USA
Posts: 791
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Oooops Jim S.- saw that after I posted..... lol.
Shave off the thing?! You must have the silver.
Mine are black...... different shades of black. |
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09-27-2006, 07:31 AM
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#16
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Also known as OAK
Join Date: Apr 2003
Location: Westlery, RI
Posts: 10,408
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Never sent it in with a card, just sent it. Dont think the original owner ever registered it/fished it
Jim.. Slow... back out tonight....
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Bryan
Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
"For once I agree with Spence. UGH. I just hope I don't get the urge to go start buying armani suits to wear in my shop"
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09-27-2006, 09:36 AM
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#17
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<><><><><><><>
Join Date: Nov 2005
Location: somewhere on a rock
Posts: 1,603
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Quote:
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Originally Posted by RIROCKHOUND
Never sent it in with a card, just sent it. Dont think the original owner ever registered it/fished it
Jim.. Slow... back out tonight....
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maddog (woof woof)
if you are the original owner...send in the card...that way your covered
If you purchase it used and the card is not filled out....send it in without the card like bryan did...you may get lucky..
overall, the people at van staal are good people and want to help because they know the sickness we have...and the money we spend
bryan...say it aint so
I'll be out tonight...come find me |
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09-27-2006, 09:52 AM
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#18
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Also known as OAK
Join Date: Apr 2003
Location: Westlery, RI
Posts: 10,408
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Dink-fest... I HATE catching dinks and losing eels... worse than losing eels to bluefish!
I'll keep an eye out...
VS people have been very good to me and very easy to deal with both on the phone and emails... 
just one guys experience |
Bryan
Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
"For once I agree with Spence. UGH. I just hope I don't get the urge to go start buying armani suits to wear in my shop"
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09-28-2006, 01:06 PM
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#19
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Registered User
Join Date: Apr 2006
Posts: 494
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i sent mine in yesterday. the clock is ticking.....
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09-29-2006, 03:24 AM
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#20
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woody
Join Date: May 2006
Location: Port St Lucie Fla.
Posts: 1,062
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I sent my VS out overnight was there @ 645 the next day i recived it back Fri am @ 930am that is service with a bunch of new parts inside.
39 hours turnaround time wow!
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09-29-2006, 06:43 AM
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#21
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Registered User
Join Date: Jun 2003
Location: MA - Ol' New England - USA
Posts: 791
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Greeeeeeez - I must smell. 
What time of month was that vanstall?
Hopefully my reel will be here today - expected it YESTERDAY (it was more like Sept 13). Mind as well have been a Friday the 13th..... lol. |
Ray 'md2020'
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09-29-2006, 07:28 AM
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#22
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woody
Join Date: May 2006
Location: Port St Lucie Fla.
Posts: 1,062
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the begining of this month i had call them first and the told me to overnight it cost 85.00 with insurance.
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09-29-2006, 10:44 AM
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#23
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Registered User
Join Date: Jun 2003
Location: MA - Ol' New England - USA
Posts: 791
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Ah, OK - you left out the $80 part .... LOL.
Looks like I'll be using something else this weekend.
Some problems occured. Van Staal IS trying to become better w/ their service record. Many great stories of them going out of their way to help us and I am going to let them learn from their errors and improve. I voiced my opinion about things to Dan and have to have faith that they won't happen again.
I could bash them, but why?! I can't take another reel out in the surf and get soaked silly and just keep using it as it is w/out rinsing it off. 
There is always the Daiwa Saltiga & Zeebass to try next if all fails. |
Ray 'md2020'
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09-29-2006, 04:57 PM
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#24
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woody
Join Date: May 2006
Location: Port St Lucie Fla.
Posts: 1,062
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I could use a handle 300 gold does anybody have one ?
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