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Here is my BW story.
This past summer I wanted to order a bit over $1,000 in stuff, big buy was a FF/GPS for $650. I ordered online. Given confirmation email and everything, then a day later, credit card company calls to make sure I wanted this stuff, I say yes, BW calls/emails to tell me there are problems with my card, I cancel the whole thing and order again, same problem.
I call customer service and get Middle Eastern accents and they say they cannot help, I call a local store and they tell me that the online service is plagued and they can't help, best thing to do is order from the store. No help whatsoever from anyone.
I am actually so happy that my order didn't go through as they saved me $1,000+ since I really didn't need all the stuff I wanted anyway.
I did order a bunch of things last spring and it was a headache too as so many things were backordered I wondered why they even have a catalog when most of the things I wanted weren't for sale anyway?, I'm so sick of them that I won't shop there anymore, saving a few dollars isn't worth it at all. Unless they have it in stock in a store I will not bother.
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