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Through all the headaches, I hope you get the new blower. On consumer reporting websites, one thing that seems to be a consistent shortcoming from department stores is their "Maintenance Plan", "Extended Warranty", "Product Replacement Plan." Best Buy is the worst of them all. These companies use these as an additional source of revenue, not to provide the customer a source of protection.
Good Luck and I hope you get what they owe you, a shinny new snow blower!
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