Shimano Customer Service

[JamesJet]

I sent in a Spheros 6000 about 2 weeks ago. It was my first in the Spheros line and probably 4 years old. All I did before that was FW washdowns and kept putting oil on it as well as a standard service 2 years ago by I think Bucko's. The anti reverse started to go and the handle was getting sticky. My only other complaint was the pitting on the spool seemed excessive considering other reels I use with the same treatment. This reel was rarely dunked but did get fairly wet on the boat at times. For the $$ its done its job very well.
I got it back today. No return shipping charge, free new spool, free parts to fix the anti reverse, free new handle. All I asked for was to fix the anti reverse and do a standard cleaning/service. I mentioned the spool seemed pitted but that was it.
Total charge:$25 plus the $10 I paid to get it out there.

The reel looks and feels like new and for $35 you cant beat it. Hats off to Shimano from me on this one....

BTW although I really like the reel, its just too in-between sizes for me to recommend anyone buying. I would absolutely recommend going smaller or go with the 8000.