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I hope the customer had reported the original electrician, as that was definitely neglegent and shoddy workmanship.
I agree, it never ceases to amaze when "so called" professionals do (very) sub-par work and still insist on getting paid as if they actually did the job correctly!
My parents had a "carpenter" put in a single story deck off the back of their house. The work was done with nails instead of deck screws and within a couple of years it was evident that it was too wobbly to lean against any railings.
They complained to the builder, who ducked and dodged them for months until they threatened legal action. The builder didn't come back to fix the problem but did reimburse them a portion of the cost.
They had the railings reinforced with lag bolts and deck scres and it is still standing today.
Sometimes all you can rely on is yourself and your sound judgement!
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