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I can feel your pain w/ end-users. I can make the simplest change and it could take me weeks to drill it in to people.
I just recently moved a report server to a new webserver and sent out directions on how to change the shortcut on there desktop w/ the new URL. 75% didn't even bother to read it so I got frustrated and sent out an E-Mail w/ the subject line of "FREE BEER" Amazingly everybody read that one.
By the way Changing from the Rich to the Reach version made a huge difference in performance. I'm on a crappy dial-up at home and it used to literally take 2-3 minutes for my OWA to open. Now it takes 6 seconds.
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