Well, personally I have never ordered anything from that site so I can't comment on the parts system. Definitely one reason I have no desire to make this an online tackle shop... I have purchased from Mike at CapeCodTackle.com and Ron at the Sportsmans Den with nothing but great service for several years each (disclaimer, both shops do have ads on this site but I have been buying from them for years now). What neck of the woods are you from? Maybe one of the others that browse this board can steer you in the right direction locally...
BTW - Thanks for the fine words of high praise for this site <img src="/Images/Happy_Face.gif"><!--e1-->
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