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I think at the minimum she needs to lose her job then she needs to publicly apologize with something that means something to the family. Then I think she needs to make sure that family is taken care of for the rest of their lives. She should be barred for life from working in that position again. SHE alone has to live the rest of her life knowing what she did COULD have caused that woman to die.
I could see how it could happen. Imagine sitting behind that desk trying to answer a large city 911 desk and what these guys have to go through. Some get hundreds of calls an hour. But it wasn't her OR her supervisors decision to make. That's another thing...WHERE was the supervisor. These guys get recorded and are supposed to be regularly monitored? She should have flagged a supervisor on the spot. Car and an engine company to the scene is SOP for many communities for many addresses. It's what I pay taxes for in my town. Most are now Computer Aided Dispatch which controls everything.
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