1 week ago, setting the hook on a fish I snapped my anti-reversie on my vs200
called Dan "the man" at van staal, explained the situation to him
His exact words were...not a good time for this to happen as the fall run is starting for you guys in RI
told me to send it back to his attention
5 days after sending the reel OUT to van staal, already back at my house
customer service there is incredible, as always
reel had normal wear and tear on Some parts that Dan took care of as well....................a total of 43 parts..........NO CHARGE
like people say, you get what you pay for
just a reminder for people that just got a vs this year....make sure you send in your reel for annual service as this would not have been covered
THANKS AGAIN VAN STAAL
Threaded Mode