A Special Place in Hell...

[redcrbbr]

So let me get this straight...Your nationally recalled defective cat did damage to the rest of my exhaust system? Sounds like they are going to have to pay for that also. Bet that would shut them up in a hurry.

I have the same recall on the wifes jeep. thanks for the heads up.

[JohnR]

Karl, nicely and calmly write down the entire transaction

Then, with timeline and facts straight, speak to the regions Jeep District Service Manager, explain the situation to him, as well as your previous problems with the dealers. He may send you to a different shop and put you in touch with the Service Manager - you should then at least get treated fairly.

Some shops just plain suck. I interviewed 15 years ago at a place in Norwood, that sold, lets say Urabus, that wanted every repair order listed with stuff, "upsell", practically regardless of how new, I did not take the job...