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Well, given their initial price and platinum service deal, that was their policy. flat rate to fix it and prompt service turnaround and they replaced it if they felt it was more cost effective.
That is why I made the commitment to them. CS is everything to me. I don't really care what the initial cost is IF you take care of me from hear on out. I have to admit, while I still like their products, they have dropped a notch or two on what I think about their CS. I will consider others now where up to now it was only shimano just because they took good care of me in the past.
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