Need help - cable internet - Comcast??

[jugstah]

Originally posted by RIJIMMY
Hello, I need some help. live in Eastern Mass. and recently my att cable internet switched to Comcast. I have been on att for 2 years. Since Comcast I have had a terrible time connecting and my sercvice drops off while I'm on line. I call the help line and they have me unplug and replug, modem, computer. No help at all. Then they say its my IP address. As of last weekend they told me somthing is corrupt on my pc networking and i need to reinstall my system. I reinstalled the back up disk and still same problem. I went to Comcast online, to the forums and it seems others are having this problem too. Are any of you on Comcast? Do you know of another cable provider in Mass?
Im desperate...

Call Comcast, and INSIST on a new cable modem.

I had the exact issue you had, and I found it to be my cable modem, which they had sent me brand-new to replace my lan-city.. so I obliged... and only to have major issues with it.. after about two weeks, i got fed up, called Comcast, and demanded that they send me a new cable modem and after they sent out a service guy, i've not had any problems since...