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The Scuppers This is a new forum for the not necessarily fishing related topics... |
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08-23-2009, 12:16 PM
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#1
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Super Moderator
Join Date: Sep 2003
Location: Georgetown MA
Posts: 18,204
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Who Did...Larry?
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"If you're arguing with an idiot, make sure he isn't doing the same thing."
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08-23-2009, 04:17 PM
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#2
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Hydro Orientated Lures
Join Date: Oct 2002
Location: Brockton,Ma
Posts: 8,484
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I would think you could legally refuse to wait on someone who was dropping F Bombs in your direction . Personally I find that very abusive . We all have bad days but wifeys testimony makes it sound like a regular thing .. I'd like to be with you if this guy showed up local one night .. I'll tear up the little pieces .. Larry ,,, you gotta do something about that Irish whisper ..
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08-24-2009, 11:01 AM
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#3
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Hardcore Equipment Tester
Join Date: Mar 2001
Location: Abington, MA
Posts: 6,234
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Larry sorry to hear the news. No one person makes enough money to ever take that %$%$%$%$ from a customer. I am always in the customers house dealing with them, and as soon as it get to the point where I am gonna punch u in the face, I walk away telling them someone will be back. I get in my truck and leave. I call a foreman and tell em to go talk to the customer and then send someone else to do the job. I have the right to be treated with RESPECT. People should learn to not bite the hand that feeds them. It's too bad in this world that managers no longer stick up for employees..
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Bent Rods and Screaming Reels!
Spot NAZI
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08-24-2009, 11:17 AM
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#4
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Registered User
Join Date: Feb 2003
Location: Hyde Park, MA
Posts: 4,152
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It's really amazing that most (if not all) companies in the service industry will bend over backwards to accommodate the customer, and they wonder why they have a hard time retaining employees?
It's equally amazing that these same companies will WASTE time and money to RE-TRAIN their employees to deal with customers (in otherwords, kiss a$$ with a sheet-eating grin) because their business is doing poorly.
Gee, if customers knew that no BS would be tolerated the moment they walk in the door, if they knew that you will be treated in the same manner that you treat our employees, if they knew that the customer ISN'T ALWAYS RIGHT, then maybe you could turn more profits than personnel?
Do these companies realize that if you piss on or neglect an employees' basic civilized rights at work, that eventually you will have made more enemies than customers? W@ord of mouth can really do a number for a business, whether good or bad!
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08-24-2009, 01:41 PM
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#5
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Retired Surfer
Join Date: Dec 2000
Location: Sunset Grill
Posts: 9,511
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A manager should take over a customer like this. Let them earn thier money.
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Swimmer a.k.a. YO YO MA
Serial Mailbox Killer/Seal Fisherman
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08-24-2009, 02:53 PM
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#6
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BigFish Bait Co.
Join Date: Apr 2003
Location: Hanover
Posts: 23,392
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FT....They lost a world class employee in me! I was the best in the store with customers, knew many by name as repeats, made them feel comfortable and I had them asking for me by name when they came in! Alot of nice folks would come in sprinkled with a few tools! The Specialist was a customer of mine.....took care of him like I took care of anyone else!  Even he lived to tell about it....right Bill!? 
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Almost time to get our fish on!!!
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08-24-2009, 04:05 PM
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#7
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Hardcore Equipment Tester
Join Date: Mar 2001
Location: Abington, MA
Posts: 6,234
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Larry always went out of his way with his customers every time I was there I saw this. I am not going to be shopping there anymore.
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Bent Rods and Screaming Reels!
Spot NAZI
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08-25-2009, 04:16 PM
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#8
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Super Moderator
Join Date: Aug 2000
Location: Middleboro MA
Posts: 17,125
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Wow , this thread is still going
you got it Larry, your pride is worth a lot more than Lowes pay.
face it, you just couldn't help yourself
you knew it would happen sooner or later
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08-25-2009, 04:22 PM
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#9
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BigFish Bait Co.
Join Date: Apr 2003
Location: Hanover
Posts: 23,392
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You are right Bruce....if not now...soon! 
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Almost time to get our fish on!!!
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