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I phone 5S nightmare
OK...I have been holding out for a while now. (I had an iphone 3 and the rest of the crew had 4's) I wanted to get a different phone and get off apple bandwagon. It is OK but there are just too many little things that tick me off about it. But my family wanted the 5s and I wanted to keep everyone the same and have a simple family plan.
So 4 5s's came a week or so ago. Sent one to my son in college. Passed out the other 3. simple upgrade...but it did not work on cellular network. I fiddled with it for a couple days and could not get it to do data on cellular no matter what. I re-did the install and tried everything. Called AT&T, had them walk me thru steps...no luck. After 2 hours they opened a "ticket" on the problem. "someone will call you in a few days", (took them 4 days to call me). I got in the car and went to an AT&T store with the phone. There were 2 regional experts there that said " I can definitely fix this problem for you" after 1.5 hours they gave up and said my device was defective. (Same thing is happening with the other phones as well) I said fine, just replace them. Well, you have to call apple. Well I bought them from you. well you have to call apple. I called apple. After an hour with a very polite guy helping me to see if we could fix the issue he replaced the phones. I asked him have you heard anything about defective or problem phones...he said "we have heard everything you can think of, we sold millions of these in the first couple days and it is a new chipset a new phone and a new OS so I am not going to tell you everything is perfect but you should not be having these problems." I told him that I still think it is an AT&T issue and not a phone but he said lets replace them just to take that issue out of the loop.
Well, I got the replacements the other day. Installed them the same and...........it did not connect to the internet on the cell. It kept saying you have no data plan. (I have an unlimited data plan that is active and check numerous times by AT&T)
Took everything off the phone. Installed it as a "new phone" (instead of restore) and after several toggles of the on off switch and re-setting network parameters I got it to work. I then had to sync stuff separately and I lost a lot of my setting but I can fix that over time. There is an embedded cellular network setting that is getting clobbered when you do a "Restore" under itunes.
Took me a week, and 4 cocktails to figure this out.
finally got it working, I am surprised they have not heard of this.
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