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| Grumpy Old Pharts Board Gerritol, Ex-Lax, Immodium, Bad Breath - all requirements for the Grumpy Board |
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10-22-2006, 11:35 AM
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#1
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Jiggin' Leper Lawyer
Join Date: Oct 2000
Location: 61° 30′ 0″ N, 23° 46′ 0″ E
Posts: 8,121
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HP computer grump
Just have to vent, and give the company some bad press 
My wife bought a new HP laptop about a year ago. It's been back to HP 3 times in that year for repairs to the power unit. It just dies. The last time was about 2 weeks ago. Gone for a week, and it came back Tuesday in the exact condition it was sent out in--dead as Kelsey's nuts. Calling HP customer "service" 3 times this week has been an adventure in frustration. Having to deal with a bunch of "English as a second language" people was expected. What wasn't expected is the run-around. Every time, the person on the line isn't "authorized" to OK a repair that obviously wasn't done. No, some higher mucky-muck will call us. This has been going on since Tuesday, without our being graced by this return call. And of course, this Grand Poobah isn't available on Sunday 
HP computers suck, and their service sucks even worse. Don't buy HP.  |
Wise men speak because they have something to say; Fools, because they have to say something.
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10-22-2006, 11:47 AM
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#2
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Registered User
Join Date: Nov 2003
Location: RI
Posts: 21,182
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As a company, HP has too many problems to list.
-spence
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10-22-2006, 07:45 PM
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#3
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Super Moderator
Join Date: Sep 2003
Location: Georgetown MA
Posts: 18,178
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Shhhh........They might be Watching.   |
"If you're arguing with an idiot, make sure he isn't doing the same thing."
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10-22-2006, 09:10 PM
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#4
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Registered User
Join Date: Apr 2002
Posts: 5,945
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My experience with Dell, has also sucked.. got a laptop, I'm seriously thinking of turning into a freakin skateboard, 'cause it sure don't compute! And their "service".... WTF s that!
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10-22-2006, 09:15 PM
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#5
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........
Join Date: Apr 2002
Posts: 22,805
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just my opinion
but i read alot about Pc's... always have...
and i wouldn't touch a laptop with a ten foot pole.
the technology......oh pardon your burnt balls...
isn't ready yet... maybe in 5 -10 years....
would you like a blown up battery with that.
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10-23-2006, 08:44 AM
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#6
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Registered User
Join Date: Jul 2003
Location: South Shore
Posts: 453
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That's all we use here are HPs. We've replaced most of our inventory within the last year and haven't had anr hardware problems yet, but my fingers are still crossed. Alot of the equipment we replaced was crappy HP crap it all has it's share of bugs, it's just a matter of when they rear their ugly head.
We've had to replace some monitors, though and I had to call HP and get the world tour. Call HP and get connected to Canada: "Sorry eh, we can't help you, but I'll connect you to the right department ok.." Then it's off to Bangladesh... Then New delhi and back to Canada...
Any how the last replacement monitor they sent me didn't work either so I found my passport (hoping I could get better service) and called them back. Needless to say I went through the same waste of time again and when I returned the monitor I also filled the box with sub wrappers, soda cans, old newspapers, etc. Just made me feel better.
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10-23-2006, 08:55 AM
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#7
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........
Join Date: Apr 2002
Posts: 22,805
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priceless
quote Needless to say I went through the same waste of time again and when I returned the monitor I also filled the box with sub wrappers, soda cans, old newspapers, etc. Just made me feel better.
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10-23-2006, 10:39 AM
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#8
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Retired Surfer
Join Date: Dec 2000
Location: Sunset Grill
Posts: 9,511
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You have to love SHANE in Bangladesh! |
Swimmer a.k.a. YO YO MA
Serial Mailbox Killer/Seal Fisherman
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