OK, I called that number and got a live person immediately and she was great. She checked back on email to the beginning of the month and couldn't find anything from someone with the first name of Ross.
She did say that they have had issues with one of their email systems.
She advised that you should send all correspondents to:
abugarcia@purefishing.com
I would definitely call them. they were very supportive when I spoke to them 5 minutes ago.