Abu Garcia/Pure Fishing question

[piemma]

OK, I called that number and got a live person immediately and she was great. She checked back on email to the beginning of the month and couldn't find anything from someone with the first name of Ross.

She did say that they have had issues with one of their email systems.
She advised that you should send all correspondents to:
abugarcia@purefishing.com

I would definitely call them. they were very supportive when I spoke to them 5 minutes ago.

[nightfighter]

Thanks, Paul. Due to the rain, I had some down time so I just spoke with a woman in Iowa. They want me to ship the reel to them. So I called Surfland and Martha still has the complete disassembled reel which I will pick up and ship. They will either repair, or offer 45% off the new $200 Record, which is a new design this year. We'll see how it plays out. Also ordered a new one from Surfland, which should come in a week from Monday.
The Abu service rep said they are way behind on emails........