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I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!
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