Verizon Garumpage

[mcafam]

I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!

[Raven]

they keep promising fiber optics are coming to your area soon

and haven't delivered doodly squat...

now Google's getting into the act.

[TheSpecialist]

Originally Posted by Raven

they keep promising fiber optics are coming to your area soon

and haven't delivered doodly squat...

now Google's getting into the act.

Average cost per customer to install Fiber to the house is $1800.00, not cost effective in some areas, and considering they are spending millions each year to upgrade which requires building out whole towns one at a time it is going to take awhile. Verizons footprint is alot bigger than Massachusetts.

[TheSpecialist]

Originally Posted by mcafam

I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!

So if you have a problem with your faucet, the water department should fix it for free, cause they supply water to your house. It's their product right? Try telling a plumber to change your toilet for free sometime.

The problem is that the dems deregulated phone wire so you could put in your own phones if you wanted to save some coin. That means that you own all wiring in the house, and Verizon only has to make it good to the Network Interface. That is the box on the side of your house, unless you haven't had phone work at your house in a long time then it is in the basement. If you remove the inside wiring and the phone works when you plug it in to the NI your problem is in the house, and then it is up to you to decide if you want to pay Verizon, or try to fix it yourself. If the phone doesn't work when you remove the inside wiring then the problem is outside. It's that simple. As far as Comcast goes if you put in your own splitters over the year, did your own wiring, they would be able to tell, and odds are if it is causing the problem they will charge you to fix it.

God I hate when people act surprised that they are getting charge to fix something they screwed up on the first place.

[Slipknot]

Originally Posted by TheSpecialist

So if you have a problem with your faucet, the water department should fix it for free, cause they supply water to your house. It's their product right? Try telling a plumber to change your toilet for free sometime.



God I hate when people act surprised that they are getting charge to fix something they screwed up on the first place.

Geez Bill, not a good comparison since people don't rent toilets from plumbers, and don't use the water dept. faucets, the water dept. covers the pipes in the street and they change out the meters, that is all, they get away with supplying us with brown water and we pay for it like lemmmings.

don't take it personal just because you work for them

there are screw ups in every industry, we're all human, just that some humans are a little more inept at what they do than others who take a lot of pride in what they do

[TheSpecialist]

Originally Posted by Slipknot

Geez Bill, not a good comparison since people don't rent toilets from plumbers, and don't use the water dept. faucets, the water dept. covers the pipes in the street and they change out the meters, that is all, they get away with supplying us with brown water and we pay for it like lemmmings.

don't take it personal just because you work for them

there are screw ups in every industry, we're all human, just that some humans are a little more inept at what they do than others who take a lot of pride in what they do

Exactly my point Bruce, Verizon supplies you dial tone to the side of the house, and just like you can put in your own faucet with that supplied water, same with the phone. Some people you go into the house and spend 45 minutes to an hour and they balk at being charged to have us do it. By the way no one rents phones any more, you buy your own.

[Slipknot]

Originally Posted by TheSpecialist

Exactly my point Bruce, Verizon supplies you dial tone to the side of the house, and just like you can put in your own faucet with that supplied water, same with the phone. Some people you go into the house and spend 45 minutes to an hour and they balk at being charged to have us do it. By the way no one rents phones any more, you buy your own.

sorry, i thought we were talking TV

i have the insurance for the phone lines, so even if it were my fault like a phone off the hook, I wouldn't be charged.

I have no idea what some of your customers complain about.
I believe in Franks case, the issue was outside his house and not his fault to begin with.

glad it works again Frank.

[Raven]

wave is coming - it will - change everything

[spence]

With all the construction in our area there have been quite a few issues with our phones in the past year. Generally speaking I've found Verizon service to be pretty good, tech's show up on time, deal with my dumb jokes pretty well and generally get the problem fixed with no issues.

We even had them replace the pole to our house which is owned by Verizon...no problems, they just came and did it.

-spence

[TheSpecialist]

Originally Posted by Slipknot

sorry, i thought we were talking TV

i have the insurance for the phone lines, so even if it were my fault like a phone off the hook, I wouldn't be charged.

I have no idea what some of your customers complain about.
I believe in Franks case, the issue was outside his house and not his fault to begin with.

glad it works again Frank.

Bruce Comcast will fix most any thing if it is with their wiring or splitters, or equipment no charge, the problem is most customers install their own wiring and splitters and most have no idea what they are doing. Believe it or not there is a method to the madness with cable wiring. Half of the troubles are caused by the customers themselves by doing this. I have seen so many things in my 22 years of doing this I could write a book. We have seen people take coax wire and tap off of street lights in front of the house to steal power, they are lucky no one got killed.

I guess I get pissed off when people act like they are doing us a favor so we shouldn't charge them. In some cases yes they shouldn't be charged, but plenty of time they should.

I am grumpy that is all.