Verizon Garumpage

[Slipknot]

Originally Posted by TheSpecialist

Exactly my point Bruce, Verizon supplies you dial tone to the side of the house, and just like you can put in your own faucet with that supplied water, same with the phone. Some people you go into the house and spend 45 minutes to an hour and they balk at being charged to have us do it. By the way no one rents phones any more, you buy your own.

sorry, i thought we were talking TV

i have the insurance for the phone lines, so even if it were my fault like a phone off the hook, I wouldn't be charged.

I have no idea what some of your customers complain about.
I believe in Franks case, the issue was outside his house and not his fault to begin with.

glad it works again Frank.

[Raven]

wave is coming - it will - change everything

[spence]

With all the construction in our area there have been quite a few issues with our phones in the past year. Generally speaking I've found Verizon service to be pretty good, tech's show up on time, deal with my dumb jokes pretty well and generally get the problem fixed with no issues.

We even had them replace the pole to our house which is owned by Verizon...no problems, they just came and did it.

-spence

[TheSpecialist]

Originally Posted by Slipknot

sorry, i thought we were talking TV

i have the insurance for the phone lines, so even if it were my fault like a phone off the hook, I wouldn't be charged.

I have no idea what some of your customers complain about.
I believe in Franks case, the issue was outside his house and not his fault to begin with.

glad it works again Frank.

Bruce Comcast will fix most any thing if it is with their wiring or splitters, or equipment no charge, the problem is most customers install their own wiring and splitters and most have no idea what they are doing. Believe it or not there is a method to the madness with cable wiring. Half of the troubles are caused by the customers themselves by doing this. I have seen so many things in my 22 years of doing this I could write a book. We have seen people take coax wire and tap off of street lights in front of the house to steal power, they are lucky no one got killed.

I guess I get pissed off when people act like they are doing us a favor so we shouldn't charge them. In some cases yes they shouldn't be charged, but plenty of time they should.

I am grumpy that is all.