Quote:
Originally Posted by mcafam
I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!
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So if you have a problem with your faucet, the water department should fix it for free, cause they supply water to your house. It's their product right? Try telling a plumber to change your toilet for free sometime.
The problem is that the dems deregulated phone wire so you could put in your own phones if you wanted to save some coin. That means that you own all wiring in the house, and Verizon only has to make it good to the Network Interface. That is the box on the side of your house, unless you haven't had phone work at your house in a long time then it is in the basement. If you remove the inside wiring and the phone works when you plug it in to the NI your problem is in the house, and then it is up to you to decide if you want to pay Verizon, or try to fix it yourself. If the phone doesn't work when you remove the inside wiring then the problem is outside. It's that simple. As far as Comcast goes if you put in your own splitters over the year, did your own wiring, they would be able to tell, and odds are if it is causing the problem they will charge you to fix it.
God I hate when people act surprised that they are getting charge to fix something they screwed up on the first place.