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Purchase from LL Bean. Replacement is on the spot w/o question. No receipt required.
If a refund is desired, save receipt or else the refund will be at the sale price if item had been or is on sale.
LLB continues with outstanding customer service.
Recently had a friend whose fly reel (made bt STH) siezed. Reel was last carried by LLB in 1996.
Customer Service traced item to 1996 catalog, where it was last offered, and refunded full amount for reel and extra spool. Customer purchased new reel and spool - new backing placed on reel and extra spool at no charge in consideration of product's failure and resulting inconvenience.
PS- if item out of store stock they will waive shipping charge for the shipping from main store or vendor.
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