Princton Tec quality & customer service fyi - Striper Talk Striped Bass Fishing, Surfcasting, Boating

Peter D · 09-26-2010, 05:01 AM

Purchase from LL Bean. Replacement is on the spot w/o question. No receipt required.
If a refund is desired, save receipt or else the refund will be at the sale price if item had been or is on sale.
LLB continues with outstanding customer service.

Recently had a friend whose fly reel (made bt STH) siezed. Reel was last carried by LLB in 1996.
Customer Service traced item to 1996 catalog, where it was last offered, and refunded full amount for reel and extra spool. Customer purchased new reel and spool - new backing placed on reel and extra spool at no charge in consideration of product's failure and resulting inconvenience.

PS- if item out of store stock they will waive shipping charge for the shipping from main store or vendor.

bloocrab · 09-26-2010, 06:17 AM

I too find the LLB warranty UNBELIEVABLE. It makes me want to make all of my outdoor purchases with them. Their warranty alone should make them "KING". The warranty carries over to ALL of their products, not just LLB named products.

Not to steal your thunder, but I too agree...Customer Service is a critical component of a business transaction nowadays, especially when warranties or if problems may come into the equation.

All that being said, I have a Wally RayoVac well over 5 years old (I lost count) that has yet to let me down, albeit battery replacements...and YES, it's been splashed, crashed even knocked off the caboggin only to be found on the ocean floor...via the light that was ...yep, still on. Perhaps I've been lucky. I don't rinse it, or "maintenance" it....but yet, it still keeps on goin. It too has a lifetime warranty that I have yet to use. Although I have a buddy who'll be testing that warranty sooooon.

striperman36 · 09-26-2010, 09:55 AM

Quote:

Originally Posted by bloocrab

I too find the LLB warranty UNBELIEVABLE. It makes me want to make all of my outdoor purchases with them. Their warranty alone should make them "KING". The warranty carries over to ALL of their products, not just LLB named products.

Not to steal your thunder, but I too agree...Customer Service is a critical component of a business transaction nowadays, especially when warranties or if problems may come into the equation.

LL is amazing, they are tracking your returns now, however, they still spend a significant amount on returns.

Peter D · 09-26-2010, 10:58 AM

If purchase is in cash and item returned with receipt for cash there is no tracking.

striperman36 · 09-26-2010, 11:33 AM

they ask for you drivers license upon return

striperman36 · 09-26-2010, 11:35 AM

they ask for you drivers license upon return

and they try to give store credit not money back

numbskull · 09-26-2010, 06:30 AM

Quote:

Originally Posted by Peter D

Recently had a friend whose fly reel (made bt STH) siezed. Reel was last carried by LLB in 1996.
Customer Service traced item to 1996 catalog, where it was last offered, and refunded full amount for reel and extra spool. Customer purchased new reel and spool - new backing placed on reel and extra spool at no charge in consideration of product's failure and resulting inconvenience.

You're friends with a worm?