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| StriperTalk! All things Striper |
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11-16-2009, 08:10 PM
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#1
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Registered User
Join Date: Sep 2006
Posts: 21
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Incredible Customer Service from VS and Rivers End!
Just wanted to pass along a huge thank you and kudos to Van Staal's Craig Cantelmo and Pat Abate at Rivers End. Last Wed nite at 1am my VS decided to lock up on me. I was put in touch with Craig at VS on Thursday morning. I explained my problem to him. He said he'll take care of it. He got in touch with Pat at River's End. Pat said he'd fix it in less than a day if Craig could over nite them the part (Im a lefty). Craig over nited it, Pat got the reel and by Friday morning my reel was fixed and ready for the weekend. All under warranty too!
Incredible customer service from both VS and Rivers End. My mechanic doesn't move that fast. Thanks again. Kevin
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11-16-2009, 08:45 PM
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#2
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Pete K.
Join Date: Jun 2007
Posts: 2,953
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River's end is the best... hands down....
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11-16-2009, 08:58 PM
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#3
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Registered User
Join Date: Aug 2006
Posts: 1,139
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Craig is one of the hardest working guys in the business  . |
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11-16-2009, 09:43 PM
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#4
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Registered User
Join Date: Nov 2004
Location: NY
Posts: 1,073
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both Pat and Craig are great people
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11-17-2009, 11:48 AM
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#5
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Registered User
Join Date: Feb 2004
Location: orange ct
Posts: 2,992
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Just wanted to give some mention to "Q" Kresser who works at Rivers End, is second in command and I think he does most of the VS repairs. He does not get enough credit for their great shop.
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11-17-2009, 12:17 PM
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#6
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Great White Scup Hunter
Join Date: Nov 2006
Location: In the Corner...
Posts: 2,251
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Quote:
Originally Posted by wader-dad
Just wanted to give some mention to "Q" Kresser who works at Rivers End, is second in command and I think he does most of the VS repairs. He does not get enough credit for their great shop.
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"Q" bailed me out this year........ The whole shop just makes it happen,,,, Period....  |
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11-17-2009, 06:45 PM
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#7
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Pete K.
Join Date: Jun 2007
Posts: 2,953
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Q is super helpful...
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11-18-2009, 09:37 AM
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#8
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Registered User
Join Date: May 2005
Location: Mid Coastal CT
Posts: 2,006
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Top notch shop and top notch people.
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