greeting etc etc
what can I help you with such and such...
Its not working...
Ok we'll help you out with fixing it, now what exactly is IT ma'am?
The program...
Which one ma'am, there are about 20 installed on your machine.
The one I use everday...
ok
(time to take over her workstation, before I get frustrated)
Ma'am minimize any open windows you have...
Whats that?
Ma'am in the top right corner of any open programs or windows you see three small boxes, one is a minus sign click on it.
I'm no computer genius here stop talking over my head.
Sorry, ma'am that wasnt the intent, can you just hold down your windows button and hit the "m" key.
Oh now you're mocking me, there is no windows key!!!!
Its two keys over from your space bar ma'am, it has the windows logo on it....
Oh I found it! (I'm thinking great for you lady)
look for an icon that says such and such on your desktop pls ma'am.
its not there..
Its there ma'am, it has to be, when we put them there we make it so you guys cant move 'em or delete 'em. 6 minutes later....
I found the such and such icon! ( how it took you 6 minutes to scan through icons I dont know)
Thank goodness I'm on vacation....... this was just 12-15 minutes of a hour + long support call today
How hard is it to shut up and follow simple instructions?
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