Princton Tec quality & customer service fyi

[ivanputski]

I firmly believe in sharing information, (good and bad) about products and companies that we as surfcasters use, and often depend on for our safety ...

I have been getting tired of cheap home depot headlamps failing when I need them most (like the south side of block on a new moon!!!) after only a few outings and mild splashes, so i decided to look for a high quality, waterproof light that offered a red light that I could turn on and off without cycling through different white modes. I wanted a light I could cont on... after reading up on lights, I decided to go with the Princton Tec Quad Tactical... (their site said Our troops in Iqaq depend on them)

My experience with quality: Light has completely, suddenly, stopped finctioning after less than 5 weeks... unacceptable.

At least they have a lifetime warranty... no problem, I'll send it to new jersey and get it replaced quickly so I can quickly get back to business... right? WRONG.

My experience with customer service:
Sent it in over 3 weeks ago, said they would either repair or replace... Called last week, they said it was being shipped friday morning. All week goes by, I call and leave a message with a woman that sounds like my call is interrupting her crossword and coffee that has been my contact person. No response, I call again the next day, she says "is this Pete?" sorry I didnt call you... your light should be sent out in a day or 2... we were waiting for a part."
Who knows whats going on, or if I'll even get the thing in time to use it fishing, as I burn through crappy light week after week...

Not to mention, WHEN the light is actually working, the red filter screen blocks so much light, it's almost unusable.

Customer service is everything these days... many companies make junk, treat customers with a low priority, and then blame the poor economy for slow sales....