MICROSOFT is the worst customer support!

[scottw]

Originally Posted by nightfighter

Hi,
We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement.

Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

This represents Microsoft’s final communication regarding this account.

Carl

Microsoft Online Safety


This is such crap. At least tell me what the "serious violation" is... This is the new Amerika

unbelievable.....

[nightfighter]

Was bored and pissy, so I fired off an email to channel 4's I-Team of investigative reporters to see if this might be in their lane. Of course there is a 0.001 percent chance of finding out I DID commit a serious violation of their service agreement, or code of conduct (since they have used both).... but it would be well worth at least finding out what it was I did! Seriously, I have racked my brain and the only thing I can come up with is sending an email to some company in China, six weeks after they debited my account, but had not delivered the item, and calling them scammers...

[nightfighter]

Hmmm. They were happy enough to send the following just before the account got closed...


Thanks for subscribing to Microsoft 365 Personal. We’re happy you’re here.
Office 365 is now Microsoft 365. Microsoft 365 includes everything you enjoy in Office 365, like premium Office apps, and 1 TB of cloud storage, plus new subscription benefits.
You’ll be charged the next recurring payment for your subscription soon. On Thursday, February 4, 2021, we’ll charge $69.99 plus applicable taxes to your American Express **@@@@.
Your subscription will continue for 1 year unless you cancel at least two days before Thursday, February 4, 2021.
To cancel or make other changes, sign into your Microsoft account to manage your subscription.

[piemma]

Originally Posted by nightfighter

Was bored and pissy, so I fired off an email to channel 4's I-Team of investigative reporters to see if this might be in their lane. Of course there is a 0.001 percent chance of finding out I DID commit a serious violation of their service agreement, or code of conduct (since they have used both).... but it would be well worth at least finding out what it was I did! Seriously, I have racked my brain and the only thing I can come up with is sending an email to some company in China, six weeks after they debited my account, but had not delivered the item, and calling them scammers...

Ross, that wouldn't do it. I am a Microsoft 365 customer and I bought some coins last year that turned out to be counterfeit. I went crazy on FB, called them every name in the book (the Company was from China). I never got shut down.

[Ian]

Originally Posted by piemma

Ross, that wouldn't do it. I am a Microsoft 365 customer and I bought some coins last year that turned out to be counterfeit. I went crazy on FB, called them every name in the book (the Company was from China). I never got shut down.

The news idea is a good one. You should make sure they agree to not air what you did wrong if they find out what it is though, could be like a boomerang coming around and whacking you in the back of the skull.
Posted from my iPhone/Mobile device