I too find the LLB warranty UNBELIEVABLE. It makes me want to make all of my outdoor purchases with them. Their warranty alone should make them "KING". The warranty carries over to ALL of their products, not just LLB named products.
Not to steal your thunder, but I too agree...Customer Service is a critical component of a business transaction nowadays, especially when warranties or if problems may come into the equation.
All that being said, I have a Wally RayoVac well over 5 years old (I lost count) that has yet to let me down, albeit battery replacements...and YES, it's been splashed, crashed even knocked off the caboggin only to be found on the ocean floor...via the light that was ...yep, still on. Perhaps I've been lucky. I don't rinse it, or "maintenance" it....but yet, it still keeps on goin. It too has a lifetime warranty that I have yet to use. Although I have a buddy who'll be testing that warranty sooooon.
...it finally happened, there are no more secret spots
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